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Shipping and returns

Ordering an item from Bearclaw? We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Shipping Date & Delivery Time

Many items at Bearclaw are custom manufactured at the time of order. This requires us, at the very least, to maintain a staff of highly trained fire tool makers. It also requires us to maintain a large and complex stock of base materials to make these tools. Most items we can make from materials on hand, some we do not keep stocked, and occasionally our stock levels drop below what\’s needed to make some tools. Naturally, we will ship as soon as your item is made, but heavy traffic and material resupply can alter your delivery date.

The delivery speed you select is based on the date from when the order is ready, not from the date of order. Some third party manufacturers, like Hazard Factory and Demonia shoes have radically different shipping policies that can result in delays of days or weeks. You will be notified if the delay will be more than a day or two. You can check the status of your order in the account page. When the order is shipped, you will received it at the shipping speed requested.

Our preferred shipping method is USPS. They guarantee delivery or promptly provide the insured amount. Ground delivery is usually sufficient inside the continental US.

Calculating Cost

Shipping costs for orders from Bearclaw depend upon the method and option you choose. Please also note that the shipping rates for many items we sell are weight-based. Every attempt has been made to approximate weights exactly. However, some items, particularly third party items may have “dimensional weights” or other issues that raise the shipping price. When this is the case, additional shipping fees, up to $20 will automatically charged, otherwise, you will be contacted directly.

Returns

If your products arrive in an unsatisfactory condition, for any reason, please contact us immediately. The two biggest reasons for returns are shoe problems and shipping damage. For non-Bearclaw products, like the shoes, the individual companies may require us to begin the returns procedure. So, we need to know about it first. Do not attempt to return the package without contacting us.

If your package gets damaged during delivery, our shippers have proven very reliable in making amends with us and we can usually reship immediately. However, other shippers are not so reliable. In either case, both parties will have to contact the shipper, so please let us know immediately.

Please contact for any other returns reasons first: wrong product, unexpected product, defects, etc. Some returns will garner a restocking fee of 10%-50%, some will be handled free. We will give you the proper returns address when you let us know that you wish to return and why.

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